Refunds & Cancellation Policy
Last updated: 18 August 2026
Cancelling your subscription
You may cancel your Vattam subscription at any time, with no cancellation fee and no lock-in period. Email contact@vattam.space from your registered address, or ask us in writing.
Your subscription stays active until the end of the month you have already paid for. We do not bill you again after you cancel.
Refunds
| Situation | What we do |
|---|---|
| You cancel within 7 days of your first paid month | Full refund of that month fee |
| You cancel later in a billing month | No refund for the remainder of that month; service continues to month end and you are not billed again |
| We were unable to provide the service for more than 72 continuous hours through our own fault | Pro-rata refund for the affected days, on request |
| You were billed in error or charged twice | Full refund of the incorrect amount |
| We terminate your subscription without cause | Pro-rata refund of the unused period |
How refunds are paid
Approved refunds are issued to the original payment method used for the subscription. We process refunds within 5 to 7 working days of approval. Your bank may take a further few working days to credit the amount.
Loyalty points and diner rewards
Loyalty points held by your diners are not money, have no cash value, and are not refundable. If you cancel, we recommend you give your diners reasonable notice so they can use any rewards they have earned. We can export your diner points balances for you on request.
Payment provider fees
Any transaction or platform fees charged to you by your own payment provider are separate from your Vattam subscription. We cannot refund those. Please raise them with that provider.
Questions
Email contact@vattam.space. We reply within one working day.