Contact us

Vattam is run by one person in Kerala. Email is the only channel, and every message is read and answered — usually within one working day.

Operating entity

Sidharth Nedumangattu Babu (sole proprietor), trading as Vattam.

Registered and correspondence address

Nedumangattu House
Elackad P.O., Vayala
Kottayam, Kerala 686587
India

Email

contact@vattam.space

Working hours

Monday to Saturday, 10:00 to 18:00 IST. Messages sent outside these hours are answered the next working day.

What to write to us about

There is one mailbox. Put the subject line below on your email and it reaches the right place faster.

Reason	Subject line	We reply within
You run a restaurant and want to sign up	New restaurant	1 working day
Something is broken or points are wrong	Support	1 working day
Billing, invoices or cancelling your plan	Billing	2 working days
Access, correction or deletion of personal data	Data request	30 days (DPDP Act)
A complaint you want escalated	Grievance	2 working days to acknowledge

How the service reaches you

Vattam is software, delivered over the internet. There is nothing physical to ship. Once a restaurant is set up, access to the owner dashboard is enabled immediately and the counter QR code is sent by email as a print-ready file. Diners need no app and no installation.

We are not a payment provider. Vattam does not receive, hold, route or have access to a restaurant's sales revenue. Money from a diner settles directly into the restaurant's own bank account through their regulated payment provider. Questions about a payment, a settlement or a bank statement must go to that provider, not to us — we cannot see or move that money. See our Terms & Conditions.

Grievance officer

Under the Digital Personal Data Protection Act, 2023, the named contact for any complaint about how your personal data is handled is:

Sidharth Nedumangattu Babu

Proprietor and Grievance Officer, Vattam
Nedumangattu House, Elackad P.O., Vayala, Kottayam, Kerala 686587, India
Email: contact@vattam.space

We acknowledge every grievance within 2 working days and aim to resolve it within 30 days. If you are not satisfied with the outcome, you may escalate to the Data Protection Board of India.

Deleting your account and your data

Restaurant owners

Email us from your registered address with the subject line Delete my account. We confirm within 2 working days and complete deletion within 30 days. See what gets deleted and what we must keep.

Diners

Email us with the subject line Delete my points, or use the Delete my data option on your points page. Completed within 30 days.

For anything else about personal data, including access and correction under the Digital Personal Data Protection Act, 2023, see our Privacy Policy.